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Satisfaction
Guaranteed
If you aren't 100% satisfied, merchandise can be returned for exchange, credit or refund.
All claims should be made within 30 days of reciept of merchandise. Shipping and handling charges are not refundable. Deductions on multiple savings items are subject to
reduction if merchandise is returned. To return non-mailable items, just call our
Customer Service line: 1-877 MY PLACE (697-5223) to arrange for pick-up. Due to the personal nature of some
products, as well as health and safety concerns, some products cannot be accepted for
returns or credit refunds. If you receive a product that is damaged, defective, wrong
color or size, you may promptly return it in the original packaging along with the return
slip for full credit of the merchandise price. Products still under warranty may be
returned for a fair adjustment. To inquire about you order or for help with a return, call
our toll-free Customer Service Line:
1-877 MY PLACE (697-5223), Mon.-Fri.,
7:30am-5:30pm; Sat.
10:00am-2:00pm, CST.
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| Out-of-stock &
substitution policy |
If an item is out of
stock, we'll notify you at the time of your order. We'll keep you informed of the expected
ship date with the option to cancel at any time. In some cases, we may send a
substitute of equal or greater value at the same price as your original order. If a
substitute is not available and additional stock cannot be obtained, we will cancel your
order. We reserve the right to limit quantities to properly serve all our customers.
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| Cancellation &
policy |
We
will attempt to cancel any unshipped order, provided you notify us
within 24 hours of placing your order.
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| Warranties |
Many products in this
website carry specific manufacturer's warranties. A specific written warranty is
included with the items it covers. If you'd like a free copy of the warranty before you
order, state the product number, and a description of the item. Mail request to:
myplaceforhealth.com, Customer Service/Warranties
7700 Brush Hill Road, Suite 240
Burr Ridge, Illinois 60527 |
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